FAQ

Where do you ship from?

Orders are fulfilled and shipped from China.

How long does order processing take?

Orders are typically processed within 3–5 business days. Processing time is separate from shipping and delivery time.

How long does U.S. delivery take?

Estimated U.S. delivery is 15–20 business days after dispatch. Delivery estimates are not guarantees.

Is U.S. shipping free?

Yes. U.S. shipping is free.

Will I receive tracking?

Tracking information will be provided when available after an order has shipped.

Can I return an item?

Eligible standard, non-personalized tea ware may be returned within 30 days after delivery. Please contact us before returning an item; terms and exclusions apply.

Can personalized products be returned?

Made-to-order, personalized, or engraved products normally cannot be returned for change-of-mind reasons. Damaged, defective, wrong, or incorrectly personalized items may be reviewed for an appropriate resolution. This does not affect rights available under applicable law.

Can tea be returned?

Unopened and unused tea may be eligible for return. Opened tea normally cannot be returned for change-of-mind reasons for food-safety reasons. Damaged, defective, or incorrect tea should be reported promptly.

What if my order arrives damaged?

Contact us promptly with your order number, a description of the issue, and photos where appropriate. We will review the issue and work with you on an appropriate resolution.

What if my package appears lost?

Contact us so we can investigate with the shipping carrier or logistics provider. If a shipment is confirmed lost in transit, we will work with you on an appropriate resolution, such as a replacement or refund.

How can I contact TeaCeremonyLife?

Use our contact form or email wuhongxiao1988@gmail.com. We typically respond within 1–2 business days.

How can I pay?

PayPal is currently available at checkout. Payments are completed through Shopify's checkout and the enabled payment provider.